Lottoland is not an official lottery operator and does not buy any lottery tickets on behalf of the Customer. Instead, Lottoland allows Customers to make bets on different lotteries and if a Customer wins a bet, then they will be paid directly by Lottoland and not an official lottery operator. Welcome to Lottoland. Home of the world's biggest jackpots. Thank you for visiting Lottoland! Currently, we are not allowed to accept players from the United. Lottoland is one of the world's leading online lottery companies. Read more about our vision, press releases and career opportunities here!
German Lotto Results & Winning NumbersAbout Lottoland Ltd. Founded in , Gibraltar-based Lottoland is a leading online lotto provider that allows players to wager on a range of international lottery draws and games. Lottoland Limited ist ein Unternehmen mit Sitz in Malta, das unter anderem online Zweitlotterien, also Wetten auf zahlreiche internationale Lotterien, andere Glücksspiele über ein Online-Casino und Sportwetten anbietet. Lottoland besitzt. Lottoland is not an official lottery operator and does not buy any lottery tickets on behalf of the Customer. Instead, Lottoland allows Customers to make bets on.
What Is Lottoland A ticket to dream VideoHow to Play Lottery in India and Make Money - International Lottery - Online Lottery - Indian Rules German Lotto. In order for us to retain this license Sniper Games have to prove our ability to pay out all wins. Financial Times. To discuss your particular situation, please contact our Customer Support Team who can take you through every stage and explain your options.
No trouble at all, Liz. I never experience such thing with Betfred and Williamhill.. We do aim to get your account verified within 3 working days, however delays are possible due bank holidays and festive periods.
If you would like to enquire about the current status of your account verification please do not hesitate to get in touch with us via the LiveChat tab or by calling our UK helpline on Unfortunately the use of a VPN is not recommended, as we are required to know your location as an online gambling company to prevent any licensing issues.
We would prefer to welcome players from all countries, however access to the site may be blocked due to licensing restrictions placed upon us by your Government, and the use of a VPN may be an indication that you are trying to circumvent this.
I hope this clarifies any confusion, please do not hesitate to get in touch with our Customer Care Team if you would like further information regarding your account and see if we are able to find a solution to your matter.
This site is a scam. When I try to contact their customer service, there is no response at all. I registered because the site seemed legitimate, they have a digital certificate and everything is secure.
But they are a scam. They also sell your information to third parties. After registering, I started receiving spam from various other lottery sites.
They are a scam and have no respect for their customers. They rely on the fact that only a small percentage of people will verify their accounts, and an even smaller percentage of those will receive a win that they will then request a payout for.
So only a few people will learn their true colors. That win happened late Friday evening and by the following Monday afternoon, the winnings were in my bank account.
We have been advised that some card types do not allow winnings at Lottoland to be credited back to them. Please request a Bank Transfer of your winnings instead to ensure you receive these funds successfully.
We are registered with and regulated by the UK Gambling Commission and the Gibraltar Gambling Commission. In order for us to retain these licenses we have to prove that we are able to make the required pay outs to our players should they win and that we have the correct procedures in place to guarantee this.
As part of our licence agreements we are required to verify the identity of our players before we are able to payout any winnings.
If you are experiencing any issues with the verification process, please contact our Customer Care Team via LiveChat or email support lottoland.
If you are receiving spam from our competitors you may wish to check if you are inadvertently signed up to any mailing lists for this type of product or if you are being subjected to targeted advertisements through social media and search engine platforms.
Many thanks for your review. We are delighted you have enjoyed wins with us on the Lotteries and Scratchcards we offer on the site.
Well, not much to say but, Lottoland is the big joke!! So, be aware…. You are correct that at Lottoland you bet on the outcome of the official draw.
The key difference is that we take your bet and we pay you if you win. We are registered with and regulated by the UK Gambling Commission, the Gibraltar Gambling Commission and the Revenue Commissioners in Ireland.
For us to retain these licenses we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.
The review you have posted does not give me very much information on the exact nature of your concern, and I would encourage you to contact our Customer Support Team again for further assistance.
If the issue was regarding the verification of your Player Account in order for you to claim a win, I can confirm that this is a legal requirement.
I was playing lottoland kenoland in Australia Had no issues cashing out in the past, however this is were things changed, I had a substantial win and tried to cash out I waited over 5 days for this to happen.
I check my bank over and over and over again. Finally went back into lottoland and the money was not transferred into my account but was still in my lottoland account.
I went straight onto customer service but they are like talking to a monkey on the other end and they said that my transfer was rejected by the bank.
I called my bank and they said there was no deposit request from these crooks. After spending countless times on the customer service chat they said they will look at it as a priority.
Still nothing and when I went into my account they had requested me to verify my account again!!! Which I did months ago.
I was so frustrated that I had lost all the money!!! Their website states that NO BETS CAN BE PLACED WHEN AN ACCOUNT IS BEING VERIFIED what a load of crap.
Now they have blocked my account I demand the money that is mine and will pursue further avenues to get this back. Congratulations on your win, please accept our apologies for the difficulties you have experienced claiming the win back to your bank account.
For Winnings in any Prize Category, Lottoland may require additional documents such as certified copies of a proof of identity and address, regardless of whether such proof was provided to Lottoland previously.
All requested and required documents must be provided by the Player no later than 12 weeks after the date of the draw of the relevant Underlying Lottery or the Winnings shall be forfeit.
I therefore recommend that you contact our Customer Support Team who will be only to happy to help guide you through the process of claiming your win.
Actively unhelpful. Spoke to someone on the phone who was patronising and who has escalated the problem. Awful customer service, completely fobbed off.
Still awaiting resolution. I have investigated your situation and can confirm your active account was temporarily blocked, due to a UK Licence requirement that we request the reason for your closure of your original account with us.
This procedure is in place as part of our Responsible Gambling safeguards and are to help protect our Players. If you have any further queries, please contact our Customer Support Team and we will be happy to assist.
I am sorry you have not had the results you hoped for in our Game section. Please keep in mind all Gambling Sites are there to be enjoyed as an entertainment and not perceived as a way to guarantee a profit.
All our Games are provided to us by reputable providers and that we do not have the tools to control the outcome of any Game session.
Furthermore, the Games on the Lottoland site have been certified by the relevant Gambling Commission prior to launch in order to retain our gambling licences, we must adhere to the correct procedures for all products offered on the site.
You are welcome to contact our Customer Support Team at any time to discuss your play levels and the claiming of your winnings.
Hi, my names Graham, today I was trying to send an email to lottoland both emails I was given both came back by the postmaster saying the emails did not exist anyone else had this problem thanks.
If you want to make money I will recommend that you use LOTTOLAND. I bought 50 scratchcards through Groupon. I then played the next set of cards and won a little more.
Total scam, I am appalled and customer service is a disgrace. Never trust a company where you have no wat to call them on phone.
I am sorry that the overall experience with the Groupon Voucher was poor. Without the full Terms and Conditions of the offer and your Player Account information, I can not confirm what happened in your particular case.
However, you are most welcome to contact our Customer Support Team to discuss this matter and find a resolution. We offer support by e-mail, Live Chat 24 hours through the week plus day times at the weekend, and phone support.
Lottoland ie I will never use this site again they are happy to take money out of your account but do not want to give you the winnings although it would be going into the same account that they take the money out of I sent driving license but they then wanted utility bill with address or bank statement with address on it as the utility bills are is my husbands name I could not use this and I have my bank statement online and they do not show my address so I sent a letter from my solicitor with address and date and guess what that was not good enough for them where in hells name would I be getting all this information if I was not the person!!
I have now sent a Barclays bank statement with address but of course they will come back and say No THERE BLOODY MINDED ATTITUDE LOSES CUSTOMERS NO COMMON SENSE WHAT SO EVER AND ANY BUZZ YOU GOT FROM WINNING IS LOST BECAUSE YOU CAN NOT GET YOUR WINNINGS.
I HAVE EVERY INTENTION OF TAKING THEM TO SMALL CLAIMS COURT BECAUSE I HAVE PROVED MY ADDRESS AND REFUSE TO PUT UP WITH THERE APPALLING CHANGING THE GOAL POST ATTITUDE!!!
I have had exactly the same experience. More and more proofs needed. Also thinking of taking them to small claims court. Once i get my winnings i will never play again.
Telling all friends and family to stay away from these scam artists. I am disabled and the stress has made me ill. Sent countless emails and so many live chats they asking for more and more sensitive info.
After promising on numerous occasions to validate my account. They got proof of address my name and birth certificate give me what i won!!!
I have reviewed your Player Acccount details and I am pleased the matter was resolved successfully for you. Our procedures for the verification of Player details is required in order for us to comply with our Licence.
However, it is only required once and any future wins can be easily claimed directly back to your bank details. I play on the German site of lottoland since Sure, they need lots of private stuff to verify your account.
But that is not a problem to me. My biggest win so far was 40 euros on eurojackpot. Not big, but had no problem at all to cash out on my bank account.
Only thing I dislike is the different prices for lotterys, depending on the language your are playing on lottoland.
Australian Lotto in Germany: 1. It just constantly gets rejected for the stupidest things. The Customer service team takes AGES to get back to me, I will never waste my money on this site ever again.
Totally put me off it now. I can confirm that all images to be considered for the verification of a Player Account must be complete and all information legible.
This includes all edges being visible so we can be sure no information has been cropped from the document. If you have winnings to claim from your account, please do resend the image making sure that the whole page including corners is clearly visible.
Once we receive your document we will upload this onto your Player Account and look to complete the verification process for you.
Yes Ive sent my Driving Licence to them 5 times and it was refused, they wanted a photo on it, my Licence is law abiding U. On reading your review I hope we can find a resolution for you.
There are alternative documents that can be forwarded to assist you with the verification of your Player Account and the claim of your win.
This site is a scam i signed up through a wowcher offer and i cant even use what ive payed for ive got scratch cards i cant use its riddiculous and the live chat staff dont do anything waste of my money noone will help sort the problem!
From your review, I am unsure if the issue was that the Voucher Code would not activate correctly or that the code could not be used on your Player Account.
Many of the Voucher offers are for New Players only and can only be activated on Player Accounts with no previous activity.
If this was the issue and you paid a third party for the code, please return to them and request a refund.
However, if the Voucher Code is eligible on your Player Account, please contact our Customer Support with the promotion details to hand and it can be fully investigated for you.
I tried to upload my proof of identity docs after trusting this site because it came up with a recommendation from another trusted party.
I gave up after trying to upload the docs by taking them with my camera as advised they site rejected them saying wrong format, what a load of balls.
I am sorry you had difficulty orientation around our site. If you would like any assistance locating your bet details or completing the verification process, please contact us at Customer Support and we will be happy to advise you with any queries you have.
You can start a chat with our Customer Support and they can lead you through the site in real time. They have allowed me to play for months without verifying my account.
Apparently unverified accounts are closed after 72 hours. I transferred lots of money.. Then went to claim winnings.. When a Player Account is first opened with Lottoland, we automatically ran a background check, using industry standard KYC software Know You Customer.
This runs a basic check to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site. This covered the verification requirements within 72 hours of signing up.
Due to internal procedure, we may then require full documented verification and this is why we then request proof of identity and proof of address at a later time.
If you require any assistance completing this requirement, please contact our Customer Support Team who will be happy to help.
Great site! I moved over to Lottoland from Camelot after their constant changes and price rises. Lottoland gives such variety with the many different worldwide lotteries and also the way in which you can personalise your betting choice through Double Jackpot and Number shield etc..
I have had absolutely no problems since using lottolands site and when I have been lucky enough to win they have E mailed me to let me know I have won, Deposited my winnings immediately into my account and its in my bank account within 2 or 3 days!
When I have had to contact Lottoland via Email I have had a response within the hour so no complaints there!
I have not played the National lottery for ages and why should I when Lottoland provides better choice and value!! Be Lucky! I would just like to clarify the situation with wins on our site.
Lottoland cannot dictate the wins a Player receives based on previous play. This is completely random number generated.
Huge scam. Stay away. I would have thought a legal site would check that before taking your bets and money. Lottoland is not a scam!
I have been playing with them for years now. Won several times and had no issue with withdrawing money unlike several comments started here.
Lottoland is a true betting service and very transparent too. Also they give you freebies and discounts. Lottoland have no control over the outcome of any bets, whether this product is Lottery, Scratchcard or Games.
Please keep in mind, all gambling is a game of chance and wins are not certain. Our system has criteria in place, to act as a safeguard for Players closing their account.
However, by contacting our Customer Support Team directly, this can be actioned immediately upon request.
When you first opened a Player Account with Lottoland, we automatically ran a background check on your personal data, using industry standard KYC software Know You Customer.
This runs a basic check on your name and date of birth, to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site.
Due to internal procedure, we sometimes require full documented verification at a later date to complete our Legal obligations.
If you have any further queries, please contact our Customer Support Team at any time and they will be happy to help.
I love this site, i have bet on most lotteries and received small payouts into my Australian Bank Account within a week.
I claimed these small winnings just to test process and found it fine…. I love the fact i get the chance to dream big and have a go at these monster jackpots overseas…Thank you Lottoland.
How on earth can they get away with this:. At Lottoland you bet on the outcome of the official draw. We take your bet and we pay you if you win.
For this reason, we can offer our players the chance to play Lotteries they would otherwise be excluded from. All the Jackpot prizes for the Lotteries excluding PowerBall, MegaMillions and Cash4Life can be claimed as a lump sum payment with no discount made.
As you have correctly indicated, this is in our Terms and Conditions as part of our payout structure. Please contact our Customer Support Team if you have any further questions and they will be happy to help.
It works as same as the actual US Powerball payouts. The jackpot amount is based on you taking 30 annual payments and the difference between the jackpot and the cashout amount is the interest earned and paid out to you over the 30 years.
So if you win the draw your payout would be the same as if you lived in the USA and bought a ticket and won. Simple huh? Well I would never play because of the massive deductions.
It is easy playing but, who will pay out say million euros, easy to close the account and take the money and run and then open under anoter name.
Nobody will part with big monies and the following from a player is a worry. At Lottoland we guarantee you will be paid out on your winnings — regardless of the jackpot amount.
We are fully licensed by the Government of Gibraltar. In order for us to retain this licence we have to prove our ability to pay out even the largest jackpot wins.
At Lottoland you bet on the outcome of the official draw, we take tested insurance policies on your bet to ensure we always pay the jackpot wins.
For all intents and purposes you will have the exact same customer experience as if you were playing the official lottery.
With regards to the payout of your winnings, I recommend you contact our Customer Support Team at your earliest convenience and they can advise you on your particular situation.
Have not been happy with Lotoland, I feel they are stealing my money. Lotoland we have Australian government rules on scamming and theft as well.
I can confirm that as a Player you can only automatically claim winnings back to your bank details through the site. Deposited funds can not be claimed back in the same way due to the above mentioned Anti-Money Laundering Regulations.
However, you are welcome to speak to our Customer Support Team and they can make the request on your behalf. Unfortunately, I am unable to offer any assistance to you at this time, due to the lack of specifics in the review.
However, I can recommend you contact our Customer Support Team to discuss the above issue and they will assist you in explaining the situation fully.
You can forward your query using the Live Chat tab on the landing site, phoning us or by e-mailing. I believe this site is fake, I started playing on lottoland.
I suspect that if you ever won jackpot on their website, they will deny to pay correct jackpot amount.
Lottoland offers their Players the chance to bet on the outcome of the Official Lottery Draws, including the US Power, as per your comment.
US Power on the Australian site uses the Official US PowerBall draw for their winning numbers and prize tiers.
I believe that the issue you are concerned with can be explained by fluctuating exchange rates. The Jackpot offered on the Lottoland site will reflect the Jackpot offered by the Official US PowerBall draw.
The Jackpot win will be paid following the draw, at the value of the USD Jackpot. All winnings will be paid in AUD, converted using the Euro Foreign Exchange Reference Rate published by the European Central Bank ECB rate for the respective draw date.
If you can still buy into the lottery in the US, can you tell me the easiest way to buy a ticket step by step?
And how much money. Thanks, Nic. Put 2 games in with a bonus. Forgot all about it. Nothing major. Usually it takes 2 days to get my money.
I have called my bank who has stated this is not the case. The Live Chat girls were unprofessional and did absolutely nothing to help. Lottoland is essentially stealing money and refusing give it back!
I am sorry you have had an issue with the payout of your winnings. This can be due to your Player Account not being fully verified or the payout has been requested back to a bank card.
Please check your Player Account is verified and then retry making the payout by entering your bank account details as the payout method.
If you continue to have difficulties claiming the payout of your win, please contact Customer Support directly and a manual payout can be arranged to your bank details.
I used the site for more than 1 year. Due to my job, I am travelling a lot, and opened the site from abroad. Lottoland closed my account.
On the moment of closing, I had subscribed on numerous games. They asked me to provide a copy of id where is stated my address, which I do not have.
No money returned. Due to restrictions placed by some Governments and also the restrictions of our Gambling Licences, some countries are excluded from our list of countries that players can bet from.
For these reasons Player Accounts must be closed immediately if we detect that a Player logs in and bets from one of these countries.
Proof of identity and address can then help us assess your country of residence and facilitate the continuation of your Player Account.
If you wish to discuss this matter further, please contact our Customer Support Team and we will be happy to help. I would say that I had a bad experience with Lottoland.
Joined to play with Lottoland in after seeing their numerous entertaining advert on tv. I had been playing and had won couple of pounds then one day I tried to log into my account to play but my account would not open, I tried it about three times with the correct password but it would not open and so I called customer support for help and she advices that someone was already logged into my account.
This was bizarre because I explained to her that if was logged in I would not be making the phone call at the time.
So she suggested the account be closed and for team to investigate. I asked if the account is closed will I be allowed to open a new one and she said yes so I agreed to close the account.
Then two days later I received an email from someone in their customer service team requesting a photograph of my bank card front and back now you know this is going to far because what has hacking into my account got to do with my bank details.
Anyway I sent all the information requested but to my greatest surprised the same customer advisor emailed me and said that the team decided to close my account indefinitely without the option for me to open another account and nothing was reported of their investigation.
Now where is the justification when my account was hacked into and I am being victimised because some rogue decided to hack my account.
I do not see any justification in their decision to stop me from playing except that it looks and sounds like discrimination.
My account was verified when I joined and all my purchases were verified through my bankcard and no fowl play was reported on my part. Then after a while I wrote a detailed letter to Lottoland asking them to listen to the recorded conversation between me and the Advisor on the night and review their decision but to date no reply has come from Lottoland.
And so it leaves me to conclude that this company does not value their customers and have a poor customer service and I am so so disappointed with Lottoland.
Your chance of getting any money off of scratch cards is 0. That is less than if you had bought shares in a proper company in the UK or Ireland.
STOP BUY SCRATCH CARDS. I am pleased to confirm that all our Scratchcards are provided to us by reputable providers and that Lottoland do not have the tools to control the outcome.
All scratchcards we offer have published Paytables under the Info Tab, so there is full transparency for our Players. Furthermore, the Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch.
In order for us to retain our gambling licence, we have to adhere to the correct procedures for all products offered on the site.
Quite a prominent lottery betting service in Europe. They offer huge discounts, so playing can be cheaper than going to your local dealer.
There are many reports of people who won big and got their account deleted. Supposedly all scammers or people who used multiple accounts.
Hard to believe this is true in every case. Unfortunately, I am unable to offer specific advice relating to your Player Account and payments on this Public Forum.
If this matter has not been resolved, please contact us using the Live Chat tab on the landing site or through support email and the matter can be addressed for you.
I shall never recommend this to anyone. They let you bet but once you win they ask to upload the ID proof.
After you upload the ID your account will be blocked. I am not putting my name or email because lottoland must have responded when I contacted their customer support.
I have been using Lottoland for a while without any problems until now. I contacted customer support asking how I could claim my money back. I only have one account with this company.
They replied that I had to prove who I was by sending them the necessary documents that they required. This I did. They then asked me why I had closed an account one year earlier.
I told them that their system would not recognise my e-mail or password. That is why I started with a new account. I have never closed this account because they would not allow me access.
I have only used this new account because the one they say I closed would not let me use it. They then put a stop on my account saying it needed to be investigated.
This would take up to 72 Hours. They must see by my record that I have only ever used this one account. On Wednesday I was checking to see if I had won and was told I did not take part in the draw!
I would like to take this opportunity to explain the reason we ask for proof of Identity from our Players, and why if that information is not received or does not match the details registered on the Player Account, we must suspend play.
Lottoland is licensed by the Gambling Commission in the United Kingdom. To comply with our licence agreement we are required to provide proof of identity and address for every player.
This requirement is due to Lottoland being a Gambling Site and ALL PLAYERS MUST BE OVER 18 YEARS OLD.
For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts. Driving Licence Photo Card — front provisional licence is accepted 3.
For information relating to your particular case, please contact our Customer Service Team who will be happy to assist. I would recommend them to anyone.
I would NOT recommend this company to anyone. The syndicate bet rules were unclear at the time i placed them. They also took ages to respond to any queries I had.
Avoid this company. The lines are the amount of lines that you will be betting on the syndicate. For example, lines — or lotto bets — in total will be placed on the next jackpot draw.
If any of these numbers result in winning a prize, then the prize money is paid out to you in accordance to the numbers of shares you bought.
The shares are the number of shares that are available for this syndicate bet. In the example in the image, shares are available.
You can purchase 1, 2 or 5 shares in total for this syndicate. If you have any further questions, please contact our Customer Service Team who will be happy to assist.
I did not realise that you have to visit Gibraltar to pick up the cash if you win a jackpot via Lottoland.
I have been playing various lotteries — Euromillions, Eurojackpot, MegaMillions, Powerball, Polish lottery, Swedish lottery — via Lottoland for over 2 years now.
My health is such that I cannot travel 50 miles let alone from the UK to Gibraltar to pick up a prize if I should somehow be lucky enough to win.
Thanks Lotto Exposed — now I know to stop playing via Lottoland as if I did win a jackpot I could never receive it. I hope this puts your mind at ease and you feel confident to continue to enjoy the various Lotteries we offer on our site.
I am sorry you feel that you felt you did not have the results you hoped for in our demo Scratchcard section. The Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch.
In order for us to retain our gambling license, we have to adhere to the correct procedures for all products offered on the site. Please do contact our Customer Service Team if you feel you need assistance with your Player Account or an explanation of any action taken on it by Lottoland.
Lottoland does have restrictions in place due to our Gambling License and we will be happy to speak to you regarding these.
I bought 3 tickets of keno worth 3 euro and i win 2 euro in two ticket after that i was trying to withdraw the money but i ask proof of verification.
The proof of address must be dated within the last 3 months. Please blank our any sensitive information before sending the image. The image must be in a JPEG or PDF format in order to upload successfully.
How would the person who is working in another country as an employer can provide this kind of doc? Lottoland are governed by strict Licensing restrictions covering the necessity to check all Players are over 18 years old.
This was the reason for the request for proof of identity. In your case, due to your proof of identity not matching the country you registered under, we must verify your address too.
The requirement for the proof of address and the bank details are to enable us to be sure there is no fraud taking place on the site, including payment fraud, money laundering or under age gambling.
Our Licenses guarantee that we have the necessary funds and procedures in place to make the payout of all wins, including Jackpots. I registered for an account.
Transferred money to this company from my bank and tried to log in to play some scratchoffs. As soon as they received my money transfer the company blocked my account and then started to ask for all kinds of personal documentation.
Why does this company need to know where i physically live to play an online game. Why take my money and then impose requirements for me to access it.
This company is a scam and companies vouching for Lottoland are not to be trusted. If they are fighting this hard to avoid giving me back my own money do you really think they will payout if you win on any of the games.
Give this company money at your own risk. Lottoland is licensed by the Gaming Commission in the United Kingdom.
To comply with our licence agreement we are required to provide proof of identity and address for every player within 72 hours of their first deposit.
This is part of Responsible Gambling and helps control underage gambling on the site. Once this verification process has been completed, you can continue to play and claim your wins without further documentation being requested.
I already sent my passport and you still block access to my account and refuse to give me my deposit back. I have to now go to the European consumer Org so they can help me get my money back from your company.
This company is beyond deceptive. At least if they spelled this out clearly, people would know what they were getting into.
For most people playing the lottery, privacy is a major concern. Will not be playing with them again.
Thank you for your review. I can confirm that you can choose to remain anonymous when claiming a win. Although we ask that you partake in promotional material, your image can be amended so you can not be recognised and your personal information undisclosed.
This is as per our Terms and Conditions 4. Furthermore, the Player is obliged to receive Winnings equivalent to The Player may still choose to stay anonymous.
For transfers, Lottoland may charge the Player with the fees for the bank transfer. They blocked my account for 24 hours to allow time for my proof to be verified..
I had won and was playing my winnings back.. There is no reason for this.. I want a resolution to my complaint and my winnings..
I just recently added the app. The customer rep told me that the account would be verified within 72hrs. I just want to make sure that the app is legit and if ever I win, I could withdraw the money from the app.
Hoping to hear from you. I can confirm that it is a legal requirement that Lottoland verify all players are over 18 years old, as it is a gambling site.
Due to the very large PowerBall Jackpot, the verification process maybe taking a day or two longer than our usual timescale, due to high volumes of traffic on the site.
Please contact Customer Support at your earliest convenience and they will be happy to check your Player Account information for you and give you advice on the payment.
The Australian Customer Service can be contacted by either using the Live Chat tab on the landing site or through support.
I place a stake on lottoland. The bet was placed on 20th July at 5. It turns out a winning. Getting 7 numbers out of 8 numbers.
They told me the bet was too close to closing time. Meaning my stake for 20th July was later changed without my permission to 21st…cancelling the winning stake for 20th of July.
The bet was placed and accepted by lottoland, I have complained to customer service. Without any answers.
Boxa, my husband has had the same thing happen for a Div 1 prize a fortnight ago on the Mega Millions lotto. He has reported it to the authorities — they are currently investigating his complaint because like you we did not receive a satisfactory response from Lottoland.
As soon as I mentioned that I was slightly addicted to their games via Live Chat, they suspended my account indefinitely.
Lottoland operates as Gambling Site and it should be enjoyed by Players as a form of entertainment. Lottoland have a commitment to protect their Players and make sure that they are using the site in a responsible way.
I currently am living in Europe. As a non citizen of this country with only permanent resident status it is simpler to not have utilities etc in my name.
I leave that to family members here. I can provide proof of purchase of an apartment here, but no utilities. My bank statements are from my bank back in my home country.
I am used to North American banking and find the local banks rather unpleasant to deal with. Consequently, I do still do serious banking from my historic bank account.
One of the unpleasant aspects of local banking is the inability to open a joint account. Another is the unwillingness of local bank staff to do business in English.
Any day now I will be receiving a European D class visa which should have my address here. I wonder is this acceptable as proof of address?
Terrible customer service, no integrity, started blocking emails from my registered email address and was told that was the ONLY way to send in a complaint.
After 10 email attempts over 4 days all returned I sent from another email account and it went through no problem.
What an awful underhanded thing to do! You should be ashamed Lottoland. Part of the Lotto bet price you pay goes towards the payment of this policy.
This system operates in the same way on all the lotteries we offer. What is not mentioned here is how much goes to the policy and if the risk assessment team will decide which option will the winner get, then the options are not really chosen by the winner.
So, please clarify the two points. Also, I would appreciate answering the questions for this hypothetical scenario: if one is the single m Euro jackpot winner for Euromillions.
What is the portion that goes toward the insurance policy? How much does Lottoland keep? Does the winner have to visit Gibraltar to collect?
The payment to the insurance company is made by Lottoland from the price of the ticket. No deduction is made from any wins you have on the site.
At the point of the win our VIP Team would contact you directly to discuss all details for the claim. We aim to make the payout of all large winnings as quickly as possible, once the correct verification procedure has been completed.
Understood regarding collection of prizes. Also, I wonder as I live in Sydney, Australia, if I win jackpot or first division Probably sharing eg 2 or 3 persons won same jackpot , shall I fly to Gibraltar or possibly London to get presentation or shall I be in Sydney to get presentation?
I think under Australian law, any 1st division winners must wait in 14 days before getting prize claims.. Let me begin with the proviso that I allege no impropriety against anybody, individual or body corporate.
However, I stand adamant that the available arrangements offer no guarantee that no devils lurk in the deep or could do so ready to pounce on vulnerable players.
I have been playing games on Lottoland for a long time without realising their trick of deflating any potential win by dividing with the total number of winners whose figure could be contrived.
I feel there is no way Lottoland could defend themselves for not being explicit enough before players part with their money.
Allow me to reinforce and expand the essence my first paragraph by saying I do not allege any incapacity, incompetence or corruption on, for example, organisations like the Gambling Commission to enforce sanity in the event of a dispute but government being government means consumers still need inputs and assurances through their own arm.
Kind of false promise. Although Lottoland publish the no. If several people won with the actual lottery it does not mean that the same no.
With your comments in mind I would like to address the payout of Jackpot prize tiers by Lottoland to their players. Lottoland replicate the payout you would have received had you entered the Official Draw for the top prizes for most Lotteries we offer.
This means we take the total number of winners with the Official Draw and add the total number of winners with Lottoland, and then divide the Jackpot by this total.
If Lottoland had more than 1 winner, we would provide proof to each of our winners. For the smaller prize tiers we pay out the same prize amount as the Official Draw.
If a player wishes to protect the Jackpot offered, Lottoland offer a feature called Numbershield that guarantees full payment of the Jackpot if you match the required numbers, regardless of other winners in the Official Draw or with Lottoland.
Alternatively, you could activate the DoubleJackpot feature enabling you to double any Jackpot prize share won.
I hope the above information clarifies our Jackpot payout for you. Full terms and conditions can be found on our sites under Section Why do you add the number of winners on the actual lottery with the winners who bet with Lottoland?
Why should this be? As Lottoland points out, we are not betting on the actual lottery, but on the result i.
Is that what you mean? This is our business model and all details are available in the Terms and Conditions.
In order for us to make the larger prize tier payments we take out insurance policies to cover the eventuality of a Jackpot win or a substantial payout.
I do not see why their no. I find the whole thing very suspicious and suspect that Lottoland are doing this as a way of not paying out the jackpot as advertised.
They have made these rules for their own advantage to make even more profit for the owners. I deposited a lot more money than I wanted to on my account by accident, so I message the Lottoland support team to see if they could help and I must say they were very quick to reply and sorted my problem out within a day in a very friendly and polite manor too may I add.
Not to mention the opportunity to bet on lotteries worldwide. My only criticism is that the website is difficult to navigate, and sometimes understand.
I even managed to withdraw my winnings on one occasion. My worry is that if I did win one of their jackpots, would I be able to withdraw it?
With the UK Lotto and Euromillions they tell you after every draw whether the jackpot has been won. Lottoland seems rather secretive in that respect which makes us suspicious.
I agree Dave. The first thing i did was look for winning player stats. I found none. They are spoofing Au Official lottery using false advertising.
Profiting off the back of Au The Lot with spoof advertising and dodgy figures and gameplay. Get original you lott from lotto land. And getting any winnings back is simple to.
Keep it up Lottoland! I enjoy Lottoland as it has some great lottery choices for a variety of budgets, but also has affordable scratchcard options.
Not everyone that wants to have a little bet has enough money to buy 2 and 3 pounds scratchcards per time. I always have fun playing and they pay out quickly if you win.
The app is good, but using promotion has to log on web. Could you link the prom with the app account. Been using Lottoland for over a year now and won a couple of small amounts which is then easily claimed back to your bank account.
They offer regular promotions for all lotteries and scratch cards. Easy to use. Lottoland is a great alternative to the usual Lotto and gives you lots of choice in terms of which games you would like to play.
You are advised if you have won a game which is extremely handy too. Definitely worth a punt! Have been a Lottoland customer for about a year.
The regular special offers make it interesting and enticing to use. Cheaper than Camelot. Overall a good site, especially to try lotteries with different odds so more chance of winning.
Would just be nice if there were better offers more often. Lottoland lives up to its promises, so far as I can see. I has lots of variety and options, possibly too many options.
It offers special offers by email on a pretty much weekly basis, usually of the by one get one free variety. Some of the offers are better value than others.
But if you use your head you can pick out some genuinely decent offers. Paying in is simple and painless.
All in all pretty good. You pay for your play! I would recommend Lottoland to all those wanted a change and who fancy having the chance to win big prizes with a great community of players.
Only use them for Euromillions but for two good reasons. Good site, very easy to use and lots of different lotteries and other games to choose from.
I would have given 5 stars, but had a few issues with the site crashing last night and I lost my winnings. I can say the small wins have always been there in my account straight away, they answer support queries nearly as quickly, and placing bets is a slick and very easy.
I tend to only play the obnoxiously large jackpot lotteries. On that front Lottoland keep hitting the spot with their special jackpots. Lottoland is simple and easy.
Ok, the chances of a big win are slim, but the odds of Lottoland welching on a bet are way slimmer. I trust them, anyway.
I love Lottoland! It has so many amazing offers and promotions. It has huge jackpots and is cheaper that buying a euro millions in a shop.
It also allows me to buy one ticket at a time which I find to be great. I always use this site to put my lotto numbers on. Various jackpots to play all around the world and very easy to use.
Also plenty of promotions, free lines on your birthday etc. They have plenty of cool features like numbers shield to win all the money offered and double jackpot where you can get double money if you win.
Having had several issues with the offers and only got them when insisting. The service is ok and easy to use, just not really reliable when it comes to special offers.
I love Lottoland because I can buy just 1 game if I wish, I also love the little one off rewards of a free game here and there. I am currently buying into smaller syndicates and hope my numbers come up soon.
Where else can you place a bet on the outcome of a lottery that is in France when you live in Australia.
If I make a bet, pay with my credit card after going into my account with my password I just expect the winnings to go straight back onto the card I made payment with.
But I have been asked for 3 lots of ID. Thumbs up for Lottoland! To be honest, I have won a very small amount so far, but it was paid in days to my account, the customer service is excellent, all emails answers promptly and so far I am happy with this service.
No issues here. Euromillions is actually cheaper than playing with national lottery. My first withdrawal was processed within 48 hours.
Seeing this and playing mega millions or powerball I expect to get the amount I see on a screen when I buy a ticket.
If EU Lotto chooses the Annuity Option, the first payment will be made as soon as possible after the draw, with the next 29 payments at one-year intervals.
How does it affect your dreams? And I thought it was tax free? Then THEY will decide how to pay it.
Option 1. You will be receiving money over next 30 years Option 2. Which they say is the same by Powerball? Is it true? Good day Alex, Thank you for your correct summary of the Terms and Conditions relating to the PowerBall and MegaMillions on our site.
As explained, the pay structure matches that offered to the Official winners for these US Lotteries. I am delighted to confirm that all of the other 24 Lotteries we offer on the site make the payout without these deductions and are paid as a lump sum unless stated in the pay table e.
KPMG also provides loss verification services in relation to certain big wins specified losses to certain of those insurers. Moreover, we are fully licensed by the UK Gambling Commission and in order for us to retain this license we have to prove that we are able to make the required payments to our players should they win.
I agree with being nervous of it being a Pty Ltd company. Good day Elisa, I am happy to make the clarifications on your above comments regarding the addresses on our Australian site.
I can confirm that the correct registered Head Office address is Suite , Sussex Street, Sydney NSW , as per the Terms and Conditions. The final address you refer to in the link in Maroubra is no longer relevant and is outdated information.
At this time Lottoland as a company has 8 offices registered across 4 continents with over employees. We hold a total of 4 Gambling Licences to cover our players across the World including the one for Australia, issued by the Government of the Northern Territory.
I am pleased to confirm that we are a fully committed and growing company invested in our players. I won a small amount last year 4 months ago and asked for the payout.
It stated on my account that the payout is refused. I tried again, this time the payout was cancelled by Lottoland. I wrote to the customer service 2 months ago and still no reply.
My advice is do not use them. The time and effort I need just to get my small payout is ridiculous. Hello Helene, Lottoland is fully licensed by the Government of Gibraltar.
In order for us to retain this license we have to prove our ability to pay out all wins. Retrieved 10 June Verbriefung mit Volumen von Mill.
In: Börsen-Zeitung , 24 April Financial Times. In: Göttinger Tageblatt , 19 August Albrecht Scheuermann: Wenn der Jackpot versichert ist.
In: Hannoversche Allgemeine Zeitung , 19 August In: Börsen-Zeitung , 20 August Dynamik bei Cat Bonds lässt nach.
In: Börsen-Zeitung , 7 January Retrieved 25 January Retrieved 5 July Hamburger Abendblatt in German. Position of the national lottery providers in Germany.
In: Hannoversche Allgemeine Zeitung , 15 March Retrieved 14 June Details provided by Lottoland UK with regard to its customer growth.
Glücksspiel-Wettanbieter wächst deutlich. In: Die Tabak Zeitung , 28 April Retrieved 13 June Erster Exit für ein per Crowdfunding finanziertes Startup in Deutschland" PDF.
Archived from the original PDF on 11 October Press information from Seedmatch. The Australian Financial Review. CS1 maint: multiple names: authors list link Bridget Carter, Scott Murdoch 5 May The Australian Business Review.
Archived from the original on 31 July Archived from the original on 6 June Borderline24 in Italian. Companies portal Europe portal.
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